Your information, in plain English.

What CadreXpert collects when you order online, write to us, or visit the workshop, what it's used for, who sees it, and how to ask us to view, correct, or delete it.

Who is responsible

CadreXpert Inc., 149 boul. Saint-Jean-Baptiste, Châteauguay, QC. The person responsible for protecting personal information is the business owner, Benjamin. For any questions or requests: servicecadrexpert@gmail.com.

What we collect

When you design a frame online: the image you upload, your choices (size, moulding, mat, glass), and, if provided, your first name, email, and cell phone number. Your project saves as you go, so you can pick it up later.
When you order: your name, email, cell phone number, and your address if you choose mail delivery.
If you become a member (the checkbox in the summary when ordering online): your email, the date of your consent, and the text of the box you checked.
When you pay: your card is entered through Stripe, our payment service. It never passes through our servers: we only receive the confirmation and the amount.
When you fill out a site form (contact, quote, workshop registration, shop, newsletter): your name, email, phone number, and message.
At the workshop: your name, contact details, and the description of your order.

What it's used for

To prepare your price, make your frame, and bill you.
To let you know when your frame is ready, by text or email.
If you check the box allowing it: to send you the link to your online project, and remind you if you don't finish it. Three reminders at most: a text and an email about twenty minutes after you leave, an email the next day, and a final one three days later. Then nothing more. Every email has a link to stop the reminders.
If you become a member: to give you a 25% discount on your frame, and send you our promotions by email, once a month. You can unsubscribe at any time by writing to us.
To answer your requests and messages.
To know which ads bring us customers (see below).
After your order, we might ask if the photo of your frame can appear in our gallery. Without your yes, it stays private.

We never sell, rent, or trade your information.

Who has access

The CadreXpert team.
Kyra, the company that built and maintains our online tools, to keep them running.
Our suppliers, only for what they do for us: OVH, the server hosting the site and files, in Beauharnois, QC; Stripe, for online payments; Google, for sending and receiving our emails (Gmail) and the site's fonts (Google Fonts, which receives your device's IP address); Twilio, for sending texts; GitHub, for a backup copy of the files, in a private space; Meta, only if you accept it (see below).

Stripe, Google, Twilio, GitHub, and Meta may store this information outside Quebec, mostly in the United States.

How long

We keep your file as long as it's needed for your order and after-sales service, and sales records for as long as the law requires for accounting (six years). An online project you haven't ordered is deleted upon request.

Cookies and tracking

Your browser keeps what's needed for the site to work: your online project number (to pick it up later), the shop cart, and the frame designed in the configurator.
When you arrive through an ad link, the source of that link (the campaign name, for example) is kept in your browser for 30 days. If you start an online project, it's attached to your file: this tells us which ads are working.
Meta tracking (Facebook, Instagram): when active, a banner asks for your consent. Without your yes, nothing goes to Meta. Your answer is kept for six months in your browser (cx_pub cookie), and you can withdraw it here at any time.

You can also clear everything at once by deleting this site's data in your browser.

Your rights

To know what information we have about you, and receive a copy.
To have it corrected.
To withdraw your consent: for reminders, member promotions, Meta tracking, and the gallery.
To ask that it be deleted, when nothing obliges us to keep it.

Write to us at servicecadrexpert@gmail.com: we reply within 30 days. If you're not satisfied with our answer, you can contact the Commission d’accès à l’information du Québec.

If something happens

If an incident affected your information and presented a risk of serious harm, we would notify you, as well as the Commission d’accès à l’information. If this policy changes, the new version will appear on this page, with its date.